- The insurance cover is underwritten by Vodacom Life Assurance a licensed life insurer, and administered by Rhulane Math Funeral Home CC with FSP no: 22449
- Your spouse or your other nominated dependents can keep this cover after your death: If you were to pass away, your surviving spouse or your other nominated dependents can choose to carry on with the policy and become the policy holder. They must contact Rhulane Math Funeral Home CC within 31 days of your passing if they want to make this change.
- Society Schemes: The maximum entry ages for you and your dependents are 0 to 80 years.
- Family plan: The maximum entry ages for you and your dependents are 18 to 65 Up to four own children. The contemporary benefits included in your premium as the Policyholder. Additional children can be added to your policy for an extra premium. The number of extended dependents you can add to your policy will depend on the plan that you’ve chosen. Please contact Rhulane Math Funeral Home CC for assistance with adding extended dependents.
- Waiting period: Your policy has to be in place for a specific waiting period before you or your dependents can claim. The waiting periods on this cover are six months for new re-joiners. No waiting periods will apply, if the policy holder or dependents were to pass away in an accident as long as the first premium has been paid. Existing members who were insured by the previous underwriter will have to complete the duration of the waiting period still outstanding.
- Lapsing: Your policy will lapse if you fail to make two consecutive (premium payments) 60 days/2 months.
- Payment Method to Rhulane Math Funeral. You can pay your premium using a debit order, stop order or pay@. Payments must be made by the 15th of every month.
- How to claim: You must submit your valid claims to Rhulane Math Funeral Home within six months from the date of death.
- Claims process: Please contact Rhulane Math Funeral Home CC for assistance in the event of a claim. They’ll provide you with all the necessary forms you need to complete. You must supply Rhulane Math Funeral Home CC with the following documents:
A fully completed Vodacom Life Assurance claim form A certified copy of the official death certificate issued by the Department of Home Affairs A certified copy of the deceased’s ID document A certified copy of the ID document of the person making the claim. A fully completed SAPS statement in cases where the death was due to unnatural causes and a certificate of release, if applicable A notification of death form (BI 1663) completed by the doctor who certified the death or an affidavit Where applicable, a letter from the funeral parlour confirming that the deceased’s remains are with them (must be on a letterhead) Other supporting documents (such as proof of marriage or proof of relationship to children), if applicable In the case of a stillbirth, you need to give Vodacom Life Assurance a notification of the stillbirth (BI 1663) or a copy of the antenatal card, or a letter from the hospital, or a letter from your traditional leader Proof of banking details of the beneficiary (the person who will receive the pay-out) Any other information Rhulane Math Funeral Home CC requires from you. - Cancelling or replacing your policy: You can cancel your policy. You’ll lose all of your benefits if you cancel the policy. You must give Rhulane Math Funeral Home CC one month’s notice before the effective date of the cancellation.
- General exclusions: Vodacom Life Assurance will not pay your claim in the following circumstances: Suicide or attempted suicide within the first 12 months of the beginning of the policy or cover, whether the insured life is of sound or unsound mind; Participation in any terrorist activity, riot, civil commotion, rebellion or war leading to injury of death; Willful and deliberate breaking of any criminal law leading to injury of death; Death as a result of nuclear, biological and chemical terrorism and nuclear accidents; The death of an unborn child due to the termination of a pregnancy (abortion).
- How to make changes to your policy: Please contact Rhulane Math Funeral Home CC if you would like to make any changes to your contract or change your current information.
- Premium guarantee period: Vodacom Life Assurance guarantees that premiums and benefits will stay the same for the first 24 months. After that, Vodacom Life Assurance reserves the right to review and adjust premium and premium growth patterns at policy anniversary. Rhulane Math Funeral Home CC will send you written notice of any changes to your policy at least 31 days before any changes are applied.
- Complaints: We don’t Anticipate to give you any cause for complaint. But if you’re unhappy with our service or the advice you’ve received, please contact us on the following details: Rhulane Math Funeral Home CC is your financial services provider, Fsp number: 22449, you can contact them on
Tel: 012 702 1833 Email: admin@gnfuneral.co.za.
The FAIS Ombudsman:The FAIS ombud’s role is to mediate fairly and independently P.O. Box 74571, Lynnwood Ridge, 0040 | Kasteel Park Office Park, OrangeBuilding, 2nd Floor, 546 Jochemus Street, Erasmuskloof, Pretoria, 0048Telephone: 012 470 9080 Email:info@faisombud.co.za
15. Start date of Policy: Your cover month will only start on the first day of the current month if we receive premiums between the 1st and the 15th of that month. If we receive premiums after the 15th of that month, then the cover will start on the 1st of the following month. You won’t have cover if we don’t receive your first premium. Any waiting period that applies to your policy will start running from the day we actually receive the first premium.
16. Policy Schedule: The policy schedule provides additional information on your policy and is available at the office of your appointed intermediary or can be requested from Rhulane Math funeral home CC. Policyholder declaration and signature By signing this form, you understand and agree that you are applying for funeral cover with Vodacom Life Assurance a licensed life insurer. Your policy is administered by Rhulane Math Funeral Home CC. You declare that the information you have provided in this form is accurate and true and that Vodacom Life Assurance a licensed life insurer has the right to cancel this policy with immediate effect should they find out any of the information you provided is untrue. You also understand that you will forfeit any premiums paid to Rhulane Math funeral should you provide false information. You declare that your representative has explained the terms and conditions of your cover and you understand them. You confirm that Rhulane Math Funeral Home may validate the information. By signing this application form, you agree that you appoint Rhulane Math Funeral Home CC to find favourable insurance cover for you from time to time. You agree that they can act on your behalf and do whatever is necessary to get you favourable insurance cover. You further
nominate Rhulane Math Funeral Home CC as your additional contact point for all communication about this policy.
You’re satisfied that the plan you’ve chosen best suits your needs and you’re able to afford the monthly funeral insurance premium.
